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2015 Compliance Attestations due in
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Author Archives: Peter Moon
Cracking the TCP Code Podcast & Resource Book – free!
To really understand the TCP Code, and especially ACMA’s attitude to it, you need to appreciate its statutory basis and the processes that resulted in the Code. So TCPCode.com.au has released Cracking the TCP Code, a podcast that explains it … Continue reading
Posted in Backgrounders, Staff Training
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Vodafone warning shows TCP Code compliance is not a ‘set & forget’ matter
No doubt, Vodafone put in a huge TCP Code compliance effort. Very likely, it was fully compliant by the deadline of 1 April 2013. And yet within three weeks, it suffered a major compliance failure, when it published a badly … Continue reading
Posted in Advertising
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ACMA issues landmark warning to Vodafone
ACMA has formally warned Vodafone for breaching the 2012 TCP Code. Any ACMA warning is telco news, especially when it’s to a major service provider. But this one is unusually significant. We’ll explain why.
ACMA fires off TCP Code warning shots
ACMA has started its TCP Code enforcement drive with a series of formal warnings, the mildest weapon in its formidable armory. The Authority is obviously testing the water, to see whether the industry will take its warnings seriously. If not, … Continue reading
No, the TCP Code 2012 isn’t ‘finished’
A telco executive remarked to us this week that she was ‘glad that the TCP Code is finished.’ We know what she meant: the race to the line to get a 2013 Attestation Statement was over. But the Code goes … Continue reading
Why the TCP Code went too far
Telcoinabox CEO Damian Kay last week denounced the TCP Code as treating the public like idiots and imposing an unnecessary compliance burden on smaller resellers. He’s wrong on the first count (the code does vital work in protecting consumers against … Continue reading
Posted in Backgrounders, Criticising the Code
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Cooper Mills releases usage notifications guide
It seems that most telcos are aware that usage notification requirements will apply to some customers and some plans from 1 September 2013, but there’s a lot of confusion about the detail. Some telcos are even implementing notification systems when … Continue reading
Critical Information Summary: Keep it simple
Critical Information Summary documents are now compulsory and we’ve lost track of the number of them we’ve been asked to review over the last 48 hours, but amid the blur one thing is very clear: It’s better to keep CIS … Continue reading
Posted in Critical Information Summary
Tagged CIS, Critical Information Summary, sales
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Unfair contract terms: TCP Code raises, and lowers, the stakes
The TCP Code and the Australian Consumer Law both deal with unfair contract terms in standard form consumer contracts. In one way, the Code raises the stakes for telcos that include unfair terms in their standard contracts. But in other … Continue reading
Posted in Unfair Contract Terms
Tagged ACCC, ACL, australian consumer law, unfair contract terms
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Unfair contract terms: True tales from the crypt
ACCC’s recently announced push against unfair terms in standard form telco contracts isn’t the first time this has happened in Australia. Back in 2007, when Victoria was the only state with an anti-unfair contract terms law, Consumer Affairs Victoria launched … Continue reading
Posted in Unfair Contract Terms
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