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2015 Compliance Attestations due in
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Category Archives: Complaint Handling
Cooper Mills releases ‘Publicly Available Information’ Checklist
It’s fairly common knowledge that, by 1 April 2013, telcos will have to lodge a ‘Compliance Attestation’ with the new authority Communications Compliance. What’s less well known is that it will have to be accompanied by a ‘Customer Information Compliance … Continue reading
Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions
For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters. So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading
Industry to TCP regulators: We need a direction
Possibly the top two objectives of the 2012 TCP Code are (a) to reduce the number of customer complaints, and (b) to get any complaints that do arise closed fast. Which makes it pretty remarkable that the Code stumbles over … Continue reading