Category Archives: Critical Information Summary

Understanding ‘Offers’ under the TCP Code

There are 18 players a side on field at any one time in an Aussie Rules football game. There are 12 eggs in a dozen carton. Count them. Under the 2012 TCP Code, service providers will need to know how … Continue reading

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Cooper Mills releases ‘Publicly Available Information’ Checklist

It’s fairly common knowledge that, by 1 April 2013, telcos will have to lodge a ‘Compliance Attestation’ with the new authority Communications Compliance.  What’s less well known is that it will have to be accompanied by a ‘Customer Information Compliance … Continue reading

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A one page guide to the new Critical Information Summary

The new ‘Critical Information Summary’ or CIS won’t be compulsory until 1 March 2013.  But it’s still among the top five TCP Code issues that telcos query with us.  So we’ve prepared a one page visual summary of the CIS … Continue reading

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Back to skool for TCP drafter

Whoever drafted the TCP Code needs some lessons in basic English grammar. The Code is afflicted by ambiguities that could have been avoided with a little knowledge of grammar and good drafting. Ironically, the rules about international roaming provide two … Continue reading

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