Category Archives: Code Enforcement

TCP Code enforcement: CommCom, ACMA detail timelines

Posted on 11 February 2013 by Peter Moon

The TCP Code calls on Code compliance monitor Communications Compliance to establish TCP Code enforcement arrangements for cooperation with other compliance stakeholders, including ACMA,  Last week, CommCom and ACMA exchanged a Memorandum of Understanding that describes how the two organisations … Continue reading →

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ACMA on the prowl re complaint handling

Posted on 21 January 2013 by Peter Moon

Australian Communications and Media Authority staff have spent December and January engaged in “environmental scanning activities targeting specific aspects of the TCP Code” with an emphasis on complaint handling . “Environmental scanning activities” includes reviewing telco websites to see if … Continue reading →

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Communications Compliance switches on regulatory radar

Posted on 30 October 2012 by Peter Moon

Just four days after the TCP Code's Unit Pricing Rules kicked into force, Communications Compliance has alerted a number of telcos to compliance issues. If anyone was wondering whether the new regulator has switched on its regulatory radar yet, we … Continue reading →

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TIO annual statistics point to ACMA audit trail

Posted on 29 October 2012 by Peter Moon

TIO's Annual Report has been released, together with complaints data for the year ending 30 June 2012. Logic suggests that ACMA will pay close attention to the complaints ranking in picking targets for audit and investigation action. So we can … Continue reading →

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ACMA states enforcement ‘Rules of Engagement’

Posted on 17 October 2012 by Peter Moon

ACMA has released its 2012 Annual Report, describing the TCP Code as the ‘centrepiece’ of a ‘ better consumer experience in the telecommunications industry’ and assuring government that it is ‘watching the extent to which industry lifts its game, and … Continue reading →

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ACMA out of the blocks … Telstra gets first Direction to Comply under new Code

Posted on 8 October 2012 by Peter Moon

Telstra has the ‘honour’ of being the first telco to receive a Direction to Comply with the new TCP Code.  It’s part of the two step enforcement process that applies to the Code.

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Cooper Mills releases Chapter 9 Checklist

Posted on 24 September 2012 by Peter Moon

Chapter 9 of the TCP Code is all new.  It creates the Code compliance and monitoring framework that is intended to give the 2012 Code the teeth that the 2007 edition lacked.  It’s also the Chapter that mandates a Compliance … Continue reading →

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Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions

Posted on 22 September 2012 by Peter Moon

For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters.  So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading →

Posted in Advertising, Billing, Code Enforcement, Complaint Handling, Credit & Debt Management, Customer Contracts, Customer Service, Customer Transfers, Sales, Selling a Telco Business, Staff Training | Leave a comment