Category Archives: Sales

Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions

Posted on 22 September 2012 by Peter Moon

For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters.  So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading →

Posted in Advertising, Billing, Code Enforcement, Complaint Handling, Credit & Debt Management, Customer Contracts, Customer Service, Customer Transfers, Sales, Selling a Telco Business, Staff Training | Leave a comment

A one page guide to the new Critical Information Summary

Posted on 10 September 2012 by Peter Moon

The new ‘Critical Information Summary’ or CIS won’t be compulsory until 1 March 2013.  But it’s still among the top five TCP Code issues that telcos query with us.  So we’ve prepared a one page visual summary of the CIS … Continue reading →

Posted in Advertising, Critical Information Summary, Sales | Tagged , | Leave a comment