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2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
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Category Archives: Customer Service
Customer Representative Template … free for members
Every TCP Code customer is entitled to appoint a representative to deal with their telco. It might be a company that wants a particular staff member to control their account, or an elderly customer who wants their daughter or son … Continue reading
Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions
For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters. So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading
