To help you get your TCP Code paperwork right, we offer template documents you can adopt or adjust, as required. Each one is accompanied by detailed Guidance Notes so you understand how to use it properly.
Don’t take the risk of copy & pasting another telco’s documents. Who says they have it right? Who says their circumstances are the same as yours? And who says it’s OK to take other companies’ documents anyway?
Template product listing
Complaint Handling Summary Template and Notes
Here's a template for your Complaint Handling Process Summary together with detailed Guidance Notes on using the template. Complaint handling is a major ACMA concern, so get your processes and website documents in order now. (GST will be added at the checkout.)
Customer Representative Appointment
Here's a template for a customer to appoint an 'Advocate' or 'Authorised Representative'. The Code requires a telco to offer a secure but simple way for a customer to authorise a family member, consumer advocate etc to represent them. Template comes with detailed Guidance Notes. (GST will be added at the checkout.)
Financial Hardship Policy Template and Notes
The TCP Code specifies new requirements for telco Financial Hardship Policies, including a dedicated Summary document. Here's a template for a Policy and Summary, with detailed explanatory notes. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)
Critical Information Summary Template & Guidance Notes
Many telcos struggle to ensure the required content for their Critical Information Summary is complete and ordered the way the TCP Code mandates. This template makes it much easier to ensure these important aspects of your CISs are compliant. (GST will be added at the checkout.)