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2015 Compliance Attestations due in
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Tag Archives: ACL
Unfair contract terms: TCP Code raises, and lowers, the stakes
The TCP Code and the Australian Consumer Law both deal with unfair contract terms in standard form consumer contracts. In one way, the Code raises the stakes for telcos that include unfair terms in their standard contracts. But in other … Continue reading
Posted in Unfair Contract Terms
Tagged ACCC, ACL, australian consumer law, unfair contract terms
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Unfair contract terms: It’s words, not actions, that count
As we’ve noted, the TCP Code bans unfair terms in standard form consumer contracts, and so does the Australian Consumer Law. It’s important to understand that you can’t justify or remedy an unfair term by saying, ‘We never/hardly ever use … Continue reading
Posted in Unfair Contract Terms
Tagged ACCC, ACL, australian consumer law, unfair contract terms
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Unfair contract terms: ACCC puts telcos on notice
The Australian Competition and Consumer Commission has changed into enforcement gear regarding the anti-unfair contract terms rules in the Australian Consumer Law. Not only do the rules apply to telcos as part of the general law, but clause 4.5.3 of … Continue reading
Critical Information Summary: Get the order right
The TCP Code specifies a strict order for the topics in a telco’s Critical Information Summary (CIS). And it specifies the exact headings to appear in the document. And it specifies one particular sentence that must appear verbatim. Make sure … Continue reading
Posted in Advertising, Critical Information Summary
Tagged ACL, CIS, Critical Information Summary, Single price
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Early Termination Fees: CIS statements sound legal alert
TCPCode.com.au has paid some attention this week to early instances of the ‘CIS’ or ‘Critical Information Summary’ statements that all telcos must publish for their offers by March 2013. It turns out that CIS’s sound an alert when a telco … Continue reading
85% of Critical Information Summaries breach ACL
We posted earlier that we’d seen some early “Critical Information Summaries” that omitted any statement of the total minimum plan cost. So we decided to survey via a Google search. The results strongly indicate that telcos don’t understand that they … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged ACL, CIS, Critical Information Summary, Section 48, Single price
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