Tag Archives: ACMA

Half-time in the compliance ballgame

Posted on 21 December 2012 by Peter Moon

The new TCP Code came into force on 1 September 2012, and requires telcos to lodge a written compliance statement by 1 April 2013. That means we’re just past the half way mark towards that deadline. How’s the Code, and … Continue reading →

Posted in Communications Compliance Ltd, Compliance Attestation, TIO | Tagged , , | Leave a comment

Unit pricing: Optus warned it wouldn’t be easy

Posted on 6 December 2012 by Peter Moon

A year before the 2012 Telecommunications Consumer Protections Code was launched, Optus warned that unit pricing was only suitable for ‘basic, simple products’ and that unit pricing fans needed to ‘be careful what you wish for’. It turns out that … Continue reading →

Posted in Advertising, Criticising the Code, Unit Pricing Rules | Tagged , , | Leave a comment

TIO annual statistics point to ACMA audit trail

Posted on 29 October 2012 by Peter Moon

TIO's Annual Report has been released, together with complaints data for the year ending 30 June 2012. Logic suggests that ACMA will pay close attention to the complaints ranking in picking targets for audit and investigation action. So we can … Continue reading →

Posted in Code Enforcement, External Compliance Assessment, TIO | Tagged , , | Leave a comment

ACMA states enforcement ‘Rules of Engagement’

Posted on 17 October 2012 by Peter Moon

ACMA has released its 2012 Annual Report, describing the TCP Code as the ‘centrepiece’ of a ‘ better consumer experience in the telecommunications industry’ and assuring government that it is ‘watching the extent to which industry lifts its game, and … Continue reading →

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ACMA out of the blocks … Telstra gets first Direction to Comply under new Code

Posted on 8 October 2012 by Peter Moon

Telstra has the ‘honour’ of being the first telco to receive a Direction to Comply with the new TCP Code.  It’s part of the two step enforcement process that applies to the Code.

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Internode goes first with Critical Information Summary

Posted on 3 September 2012 by Peter Moon

Even though it won’t be compulsory for service providers to publish Critical Information Summaries until 1 March 2013, iiNet’s Internode division has released the first CIS we’ve seen in the wild. We’re certainly not going to get picky about this. … Continue reading →

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2012 TCP Code launches on 1 September

Posted on 11 July 2012 by Peter Moon

It’s official! ACMA announced moments ago that the 2012 Telecommunications Consumer Protection Code will be registered as a binding telco industry code, and will come into force on 1 September 2012. Time will tell how much difference this code actually … Continue reading →

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