Tag Archives: billing

Live Connected gets TCP Code warning

Posted on 24 January 2014 by Peter Moon

Telco Live Connected has scored a formal warning from ACMA for breaches of the TCP Code’s billing and credit management rules.  The mobile service provider was pinged for taking credit management action over disputed amounts and for breaching the Code’s … Continue reading →

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Can you wait 10 working days before you extract direct debit payments?

Posted on 7 November 2012 by Peter Moon

It hasn't received a lot of press, but the 2012 TCP Code introduces a rule that a telco has to wait 10 working days before it extracts funds under a direct debit arrangement. It's designed to allow customers plenty of … Continue reading →

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Typo solves Code mystery

Posted on 2 October 2012 by Peter Moon

Clause 5.2.6 of the TCP Code is about billing information a telco must give customers on request.  But many readers can’t actually make sense of the wording. Neither could we, until we figured out where the typo is.

Posted in Backgrounders, Billing, Criticising the Code | Tagged , | Leave a comment

Cooper Mills releases Chapter 5 Compliance Checklist

Posted on 4 September 2012 by Peter Moon

Cooper Mills has now completed expert compliance checklists for four chapters of the Telecommunications Consumer Protections Code, with the Chapter 5 (Billing) Checklist just announced. Here’s a sample page. When you untangle it, Chapter 5 gives rise to 127 separate … Continue reading →

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Was anyone awake?

Posted on 3 September 2012 by Peter Moon

Was anybody awake when the 2012 TCP Code was drafted?  It may seem an unkind question, but if the cap fits… Today, Cooper Mills started to prepare our expert checklist for Chapter 5 of the Telecommunications Consumer Protections Code — … Continue reading →

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