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Tag Archives: CIS
ACMA delivers first ‘directions to comply’ with 2012 TCP Code CIS rules
Two Victorian telcos have drawn fire from ACMA for failing to publish Critical Information Summaries as required by the 2012 TCP Code. The Authority today announced it had issued a formal ‘direction to comply’ to each of them. A ‘direction’ … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, enforcement
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Every Offer needs a CIS, but what’s an Offer?
It’s a good question, in some cases without a clear answer. When does a telco have to provide a Critical Information Summary? We’ll explore the issues in this article, and offer some opinions about how the Code works in this … Continue reading
Posted in Advertising, Critical Information Summary
Tagged CIS, Critical Information Summary, offer
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Critical Information Summary: Keep it simple
Critical Information Summary documents are now compulsory and we’ve lost track of the number of them we’ve been asked to review over the last 48 hours, but amid the blur one thing is very clear: It’s better to keep CIS … Continue reading
Posted in Critical Information Summary
Tagged CIS, Critical Information Summary, sales
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Critical Information Summary: 76% of telcos fail ACMA audit … but news not all bad
In the first week of March, the Australian Communications and Media Authority carried out Critical Information Summary (CIS) audits of 50 telcos. 76% of them scored fail grades and received letters from ACMA requiring compliance. So there’s work to be … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, Critical Information Summary
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ACMA’s ‘CIS blitz’ is not over yet
Sixteen days after TCPCode.com.au reported that the Australian Communications and Media Authority was blitzing telcos over the new requirement for a Critical Information Summary for every ‘Offer’ they make, the authority has confirmed what we were seeing in the wild, … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, Critical Information Summary
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Critical Information Summary: Optus gets it wrong
Optus has misunderstood the Critical Information Summary requirements of the TCP Code, showing how easy it is to slip up under the new law. The issue relates to disclosure of ‘mandatory goods included in the offer’.
Posted in Critical Information Summary
Tagged CIS, Critical Information Summary, Optus
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Critical Information Summary: ACMA takes literal approach
ACMA is taking a literal approach to Critical Information Summary requirements, judging by some recent comments. Specifically, if a plan doesn’t include any hardware, you need to say that it doesn’t include any hardware. Even if it is called a … Continue reading
ACMA on CIS enforcement blitz
We’re seeing a high level of activity by the TCP Code enforcement team at the Australian Communications and Media Authority. Within a couple of days after it became mandatory for a telco to produce and publish a ‘Critical Information Summary’ … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, audit, CIS, Critical Information Summary, enforcement
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Cooper Mills releases Critical Information Summary Template – only $10 for Members until 1 April
Clause 4.1 of the Telecommunications Consumer Protections Code requires a telco to provide potential customers with a summary of each ‘offer’ the telco has in the market. This summary of offer must be called a ‘Critical Information Summary’. Cooper Mills … Continue reading
Critical Information Summary Case Study: Australian Phone & Internet
The new Critical Information Summary can be trickier to get right than you imagine. Randomly, we picked a CIS from Australian Phone & Internet as a case study. There’s a lot to like, but overall the CIS isn’t compliant with … Continue reading
