Tag Archives: complaint

Complaints Analysis: Have you completed your TCP Code QCA?

By last 1 December, every Australian telco should have completed its first QCA under the 2012 TCP Code. If you don’t know what we’re talking about…

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TIO annual statistics point to ACMA audit trail

TIO's Annual Report has been released, together with complaints data for the year ending 30 June 2012. Logic suggests that ACMA will pay close attention to the complaints ranking in picking targets for audit and investigation action. So we can … Continue reading

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Does your Complaints Policy have to be on your website?

No, it doesn’t. What the TCP Code requires is that a summary of your full Complaints Handling Process  is posted, and it sets out minimum requirements for the content of that summary. Can you satisfy the requirement by posting your … Continue reading

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