Tag Archives: financial hardship

Cooper Mills releases Financial Hardship Template & Guide

ACMA has warned of an “early focus on compliance with the financial hardship provisions of the new Telecommunications Consumer Protection Code.” Cooper Mills has responded with a template for an updated Financial Hardship Policy, with Guidance Notes.

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Financial Hardship Policies must comply with the TCP Code

The TCP Code demands that a telco has a Financial Hardship Policy, and lays down some specific rules about it.  Did you know you must also have a separate summary of your full Financial Hardship Policy?  And that you must … Continue reading

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