Login status
Hello, Login to start. Not a member? Join Today!-
2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
Links
Tag Archives: sfoa
The TCP Code and your SFOA
Almost certainly, a telco’s Standard Form of Agreement needs to be updated because of the TCP Code. Here’s a checklist of ten items you should review your customer terms for. 1. Clarity and plain language Under the Code, all your … Continue reading
SFOA Terms: What happened to the black & white lists?
One interesting change between the old and new TCP Codes is the virtual elimination of the 'black list' and 'white list' for 'unfair' and 'fair' SFOA contract terms. The lists were helpful when preparing an SFOA but the powers-that-be wanted … Continue reading