Login status
Hello, Login to start. Not a member? Join Today!-
2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
Links
Tag Archives: Single price
Critical Information Summary Case Study: Australian Phone & Internet
The new Critical Information Summary can be trickier to get right than you imagine. Randomly, we picked a CIS from Australian Phone & Internet as a case study. There’s a lot to like, but overall the CIS isn’t compliant with … Continue reading
Critical Information Summary: Get the order right
The TCP Code specifies a strict order for the topics in a telco’s Critical Information Summary (CIS). And it specifies the exact headings to appear in the document. And it specifies one particular sentence that must appear verbatim. Make sure … Continue reading
Posted in Advertising, Critical Information Summary
Tagged ACL, CIS, Critical Information Summary, Single price
Leave a comment
85% of Critical Information Summaries breach ACL
We posted earlier that we’d seen some early “Critical Information Summaries” that omitted any statement of the total minimum plan cost. So we decided to survey via a Google search. The results strongly indicate that telcos don’t understand that they … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged ACL, CIS, Critical Information Summary, Section 48, Single price
Leave a comment