Tag Archives: template

Cooper Mills releases Financial Hardship Template & Guide

ACMA has warned of an “early focus on compliance with the financial hardship provisions of the new Telecommunications Consumer Protection Code.” Cooper Mills has responded with a template for an updated Financial Hardship Policy, with Guidance Notes.

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Complaint Handling Summary template available

The 2012 TCP Code requires a telco to have a compliant Complaint Handling Process and a document that summarises that process.   There are special requirements for the Summary, too. At the Compliance Shop, we’re offering a template Summary that you … Continue reading

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Financial Hardship Policies must comply with the TCP Code

The TCP Code demands that a telco has a Financial Hardship Policy, and lays down some specific rules about it.  Did you know you must also have a separate summary of your full Financial Hardship Policy?  And that you must … Continue reading

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Customer Representative Template … free for members

Every TCP Code customer is entitled to appoint a representative to deal with their telco. It might be a company that wants a particular staff member to control their account, or an elderly customer who wants their daughter or son … Continue reading

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