Tag Archives: template

Cooper Mills releases Financial Hardship Template & Guide

Posted on 14 March 2013 by Peter Moon

ACMA has warned of an “early focus on compliance with the financial hardship provisions of the new Telecommunications Consumer Protection Code.” Cooper Mills has responded with a template for an updated Financial Hardship Policy, with Guidance Notes.

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Complaint Handling Summary template available

Posted on 18 January 2013 by Peter Moon

The 2012 TCP Code requires a telco to have a compliant Complaint Handling Process and a document that summarises that process.   There are special requirements for the Summary, too. At the Compliance Shop, we’re offering a template Summary that you … Continue reading →

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Financial Hardship Policies must comply with the TCP Code

Posted on 24 October 2012 by Peter Moon

The TCP Code demands that a telco has a Financial Hardship Policy, and lays down some specific rules about it.  Did you know you must also have a separate summary of your full Financial Hardship Policy?  And that you must … Continue reading →

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Customer Representative Template … free for members

Posted on 15 October 2012 by Peter Moon

Every TCP Code customer is entitled to appoint a representative to deal with their telco. It might be a company that wants a particular staff member to control their account, or an elderly customer who wants their daughter or son … Continue reading →

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