Tag Archives: Critical Information Summary

Every Offer needs a CIS, but what’s an Offer?

It’s a good question, in some cases without a clear answer. When does a telco have to provide a Critical Information Summary? We’ll explore the issues in this article, and offer some opinions about how the Code works in this … Continue reading

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Critical Information Summary: Keep it simple

Critical Information Summary documents are now compulsory and we’ve lost track of the number of them we’ve been asked to review over the last 48 hours, but amid the blur one thing is very clear: It’s better to keep CIS … Continue reading

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Critical Information Summary: 76% of telcos fail ACMA audit … but news not all bad

In the first week of March, the Australian Communications and Media Authority carried out Critical Information Summary (CIS) audits of 50 telcos.  76% of them scored fail grades and  received letters from ACMA requiring compliance.  So there’s work to be … Continue reading

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ACMA’s ‘CIS blitz’ is not over yet

Sixteen days after TCPCode.com.au reported that the Australian Communications and Media Authority was blitzing telcos over the new requirement for a Critical Information Summary for every ‘Offer’ they make, the authority has confirmed what we were seeing in the wild, … Continue reading

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Critical Information Summary: Optus gets it wrong

Optus has misunderstood the Critical Information Summary requirements of the TCP Code, showing how easy it is to slip up under the new law. The issue relates to disclosure of ‘mandatory goods included in the offer’.

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Critical Information Summary: ACMA takes literal approach

ACMA is taking a literal approach to Critical Information Summary requirements, judging by some recent comments. Specifically, if a plan doesn’t include any hardware, you need to say that it doesn’t include any hardware. Even if it is called a … Continue reading

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ACMA on CIS enforcement blitz

We’re seeing a high level of activity by the TCP Code enforcement team at the Australian Communications and Media Authority.  Within a couple of days after it became mandatory for a telco to produce and publish a ‘Critical Information Summary’ … Continue reading

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Cooper Mills releases Critical Information Summary Template – only $10 for Members until 1 April

Clause 4.1 of the Telecommunications Consumer Protections Code requires a telco to provide potential customers with a summary of each ‘offer’ the telco has in the market.  This summary of offer must be called a ‘Critical Information Summary’. Cooper Mills … Continue reading

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Critical Information Summary Case Study: Australian Phone & Internet

The new Critical Information Summary can be trickier to get right than you imagine.  Randomly, we picked a CIS from Australian Phone & Internet as a case study.  There’s a lot to like, but overall the CIS isn’t compliant with … Continue reading

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Critical Information Summary: Get the order right

The TCP Code specifies a strict order for the topics in a telco’s Critical Information Summary (CIS).  And it specifies the exact headings to appear in the document.  And it specifies one particular sentence that must appear verbatim.  Make sure … Continue reading

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