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2015 Compliance Attestations due in
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Category Archives: Staff Training
Cracking the TCP Code Podcast & Resource Book – free!
To really understand the TCP Code, and especially ACMA’s attitude to it, you need to appreciate its statutory basis and the processes that resulted in the Code. So TCPCode.com.au has released Cracking the TCP Code, a podcast that explains it … Continue reading
Posted in Backgrounders, Staff Training
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Training to beat bill shock
Talk about a shock: The TCP Code actually requires telcos to train sales staff to help customers estimate their likely usage and choose the most appropriate plan! Let’s not beat around the bush here. For most of twenty years, many … Continue reading
Posted in Advertising, Sales, Staff Training
Tagged customer service, Information, Staff Training
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A One Minute Overview of the TCP Code
We’ve been asked why the Compliance Shop has only seven TCP Code chapters and corresponding checklists to download. Correctly, a telco pointed out that there are nine chapters in the Code. The answer is that Chapter 1 contains only introductory … Continue reading
Who’s your TCP Code champion?
For a telco to succeed in TCP Code compliance, it’s essential that somebody in the organisation takes on the role of Code champion. As important as the Code is, almost everyone in a busy telco has ‘better things to do’. … Continue reading
Posted in Backgrounders, Staff Training
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Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions
For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters. So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading
Engaging with TCP Code deniers
Lots of individuals in Australia’s telco industry are right behind the 2012 TCP Code. But it seems that in many companies, somebody appoints themself Chief Code Denier. As part of a strong compliance effort, it’s important to engage them. We’re … Continue reading
Posted in Backgrounders, Staff Training
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Cooper Mills releases Chapter 7 Compliance Checklist
Chapter 7 of the 2012 TCP Code deals with the critical issue of customer transfers. What must a telco do when it wins a new customer? And what are the Code rules about buying and selling customer bases? We’ve explained … Continue reading
Posted in Customer Transfers, Staff Training
Tagged business sale, churn, customer base
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Do you know the rules about the rules?
You can’t make sense of the TCP Code, and you certainly can’t comply with it, if you aren’t well informed about Australian Standard 3806. If the TCP Code is ‘the rules’ then the Australian Standard is ‘the rules about the … Continue reading
Posted in Backgrounders, Staff Training
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Cooper Mills releases Chapter 6 Compliance Checklist
We won’t mince words here: We’ve seen some other TCP Code checklists already and they are clear as mud but less useful. That’s why we’re developing really effective checklists, starting with Chapter 6 of the TCP Code: Credit and Debt … Continue reading
Time to get your feet wet
If you haven’t taken a quick run through the new Code, now’s the time. There’s a lot to read and understand but the best starting point is to get a high level view of what it covers. Start with the … Continue reading
Posted in Backgrounders, Staff Training
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