Category Archives: Billing

ACMA ‘Live Connected’ warning is legally doubtful

Posted on 24 January 2014 by Peter Moon

We’ve reported on ACMA’s formal warning to mobile service provider Live Connected for breaches of the TCP Code.  But we’re not at all sure that the Authority’s stated opinion on an important aspect of the law is correct.

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Live Connected gets TCP Code warning

Posted on 24 January 2014 by Peter Moon

Telco Live Connected has scored a formal warning from ACMA for breaches of the TCP Code’s billing and credit management rules.  The mobile service provider was pinged for taking credit management action over disputed amounts and for breaching the Code’s … Continue reading →

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Critical Information Summary: read ACMA article with care

Posted on 1 March 2013 by Peter Moon

The Australian Communications and Media Authority has, as you’d expect, posted a news item on its website about the TCP Code rules that came into force on 1 March 2013. The post is a good example of something that is … Continue reading →

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Can you wait 10 working days before you extract direct debit payments?

Posted on 7 November 2012 by Peter Moon

It hasn't received a lot of press, but the 2012 TCP Code introduces a rule that a telco has to wait 10 working days before it extracts funds under a direct debit arrangement. It's designed to allow customers plenty of … Continue reading →

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Typo solves Code mystery

Posted on 2 October 2012 by Peter Moon

Clause 5.2.6 of the TCP Code is about billing information a telco must give customers on request.  But many readers can’t actually make sense of the wording. Neither could we, until we figured out where the typo is.

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Cooper Mills releases ‘Publicly Available Information’ Checklist

Posted on 25 September 2012 by Peter Moon

It’s fairly common knowledge that, by 1 April 2013, telcos will have to lodge a ‘Compliance Attestation’ with the new authority Communications Compliance.  What’s less well known is that it will have to be accompanied by a ‘Customer Information Compliance … Continue reading →

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Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions

Posted on 22 September 2012 by Peter Moon

For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters.  So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading →

Posted in Advertising, Billing, Code Enforcement, Complaint Handling, Credit & Debt Management, Customer Contracts, Customer Service, Customer Transfers, Sales, Selling a Telco Business, Staff Training | Leave a comment

Cooper Mills releases Chapter 5 Compliance Checklist

Posted on 4 September 2012 by Peter Moon

Cooper Mills has now completed expert compliance checklists for four chapters of the Telecommunications Consumer Protections Code, with the Chapter 5 (Billing) Checklist just announced. Here’s a sample page. When you untangle it, Chapter 5 gives rise to 127 separate … Continue reading →

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Was anyone awake?

Posted on 3 September 2012 by Peter Moon

Was anybody awake when the 2012 TCP Code was drafted?  It may seem an unkind question, but if the cap fits… Today, Cooper Mills started to prepare our expert checklist for Chapter 5 of the Telecommunications Consumer Protections Code — … Continue reading →

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