Category Archives: Code Enforcement

ACMA ‘Live Connected’ warning is legally doubtful

We’ve reported on ACMA’s formal warning to mobile service provider Live Connected for breaches of the TCP Code.  But we’re not at all sure that the Authority’s stated opinion on an important aspect of the law is correct.

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Live Connected gets TCP Code warning

Telco Live Connected has scored a formal warning from ACMA for breaches of the TCP Code’s billing and credit management rules.  The mobile service provider was pinged for taking credit management action over disputed amounts and for breaching the Code’s … Continue reading

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ACMA delivers first ‘directions to comply’ with 2012 TCP Code CIS rules

Two Victorian telcos have drawn fire from ACMA for failing to publish Critical Information Summaries as required by the 2012 TCP Code.  The Authority today announced it had issued a formal ‘direction to comply’ to each of them. A ‘direction’ … Continue reading

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Still not registered with CommCom? Time to get on board

As it considers what to do with telcos that failed to lodge their 2013 TCP Code compliance documents, ACMA is very keen to be assured that providers have registered with Communications Compliance, the Code monitor that’s nicknamed CommCom. Its approach … Continue reading

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ACMA fires off TCP Code ‘preliminary breach’ letters

The Australian Communications and Media Authority is notifying telcos that failed to lodge their TCP Code compliance documentation that they are subject to a ‘preliminary breach finding’.  ACMA’s letters invite any submissions the telco wants to make, to be lodged … Continue reading

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ACMA fires off TCP Code warning shots

ACMA has started its TCP Code enforcement drive with a series of formal warnings, the mildest weapon in its formidable armory.  The Authority is obviously testing the water, to see whether the industry will take its warnings seriously. If not, … Continue reading

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Critical Information Summary: 76% of telcos fail ACMA audit … but news not all bad

In the first week of March, the Australian Communications and Media Authority carried out Critical Information Summary (CIS) audits of 50 telcos.  76% of them scored fail grades and  received letters from ACMA requiring compliance.  So there’s work to be … Continue reading

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ACMA’s ‘CIS blitz’ is not over yet

Sixteen days after TCPCode.com.au reported that the Australian Communications and Media Authority was blitzing telcos over the new requirement for a Critical Information Summary for every ‘Offer’ they make, the authority has confirmed what we were seeing in the wild, … Continue reading

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ACMA explains why Communications Compliance matters

The Australian Communications and Media Authority describes new Code monitor Communications Compliance as the industry’s way to ‘demonstrate its compliance with the TCP Code’ and warns that ‘ACMA will use its investigation and enforcement powers if participants do not comply … Continue reading

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ACMA on CIS enforcement blitz

We’re seeing a high level of activity by the TCP Code enforcement team at the Australian Communications and Media Authority.  Within a couple of days after it became mandatory for a telco to produce and publish a ‘Critical Information Summary’ … Continue reading

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