Compliance Shop

Talking generally about the Telecommunications Consumer Protections Code is fine but compliance demands specific actions.  So Cooper Mills provides compliance products to help make compliance a reality.  For a cost no more than an hour of a lawyer’s time, each product represents hours and even days of work, and years of experience. 

Prices are GST exclusive and 10% tax will be added at the checkout.

Please note that the official version of the 2012 TCP Code is always available for free download from Communications Alliance.

Complete Product Listing

Complaint Handling Summary Template and Notes
Complaint Handling Summary Template and Notes
Here's a template for your Complaint Handling Process Summary together with detailed Guidance Notes on using the template. Complaint handling is a major ACMA concern, so get your processes and website documents in order now. (GST will be added at the checkout.)
Customer Representative Appointment
Customer Representative Appointment
Here's a template for a customer to appoint an 'Advocate' or 'Authorised Representative'. The Code requires a telco to offer a secure but simple way for a customer to authorise a family member, consumer advocate etc to represent them. Template comes with detailed Guidance Notes. (GST will be added at the checkout.)
Financial Hardship Policy Template and Notes
Financial Hardship Policy Template and Notes
The TCP Code specifies new requirements for telco Financial Hardship Policies, including a dedicated Summary document. Here's a template for a Policy and Summary, with detailed explanatory notes. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)
Critical Information Summary Template & Guidance Notes
Critical Information Summary Template & Guidance Notes
Many telcos struggle to ensure the required content for their Critical Information Summary is complete and ordered the way the TCP Code mandates. This template makes it much easier to ensure these important aspects of your CISs are compliant. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 5 - Billing
TCP Code Checklist - Chapter 5 - Billing
A thorough, line by line checklist of service provider obligations under Chapter 5 of the 2012 TCP Code. If you need to get your billing compliant fast, this is the tool to use. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 4 -  Consumer Sales, Service and Contracts
TCP Code Checklist - Chapter 4 - Consumer Sales, Service and Contracts
Chapter 4 has nearly 300 individual compliance requirements, and this expert checklist is the fastest and best way to identify them and assess your compliance level. It's like having an expert TCP Code auditor on staff, for a fraction of the cost. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 6 - Credit and Debt Management
TCP Code Checklist - Chapter 6 - Credit and Debt Management
We identified more than 175 compliance points within this important Chapter. You can have them at your fingertips with this detailed checklist. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Chapter 7 - Changing Suppliers
TCP Code Compliance Checklist - Chapter 7 - Changing Suppliers
This Chapter contains critical business rules about how you transfer customers in individually (ie new sales) and in bulk (ie customer base acquisitions). These are the rules around growing your business, and cashing in on your customer base with a business sale. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Chapter 8 - Complaint Handling
TCP Code Compliance Checklist - Chapter 8 - Complaint Handling
ACMA has made it clear that Complaint Handling will be a critical enforcement area. Chapter 8 contains about 350 points of compliance, and this expert Checklist is the best way to understand what changes you need to make to keep the customer, and the regulator, satisfied. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Chapter 3 - General Rules
TCP Code Compliance Checklist - Chapter 3 - General Rules
Chapter 3 is an 'umbrella' Chapter in the TCP Code. It creates general rules that apply throughout the Code. There are more than 40 individual compliance points in this relatively brief Chapter, and the Cooper Mills Compliance Checklist is the best way to come to grips with them. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 9 - Code Compliance and Monitoring
TCP Code Checklist - Chapter 9 - Code Compliance and Monitoring
Chapter 9 imposes some big requirements in a few pages. It's the one that creates the obligation to build and maintain a Compliance Plan, for instance. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Publicly Available Information
TCP Code Compliance Checklist - Publicly Available Information
Embedded in the Code are many requirements that specified telco information must be 'publicly available' ... usually, but not always, on your website. This Checklist will let you make sure you comply with those requirements (which mostly already apply) and be ready to lodge an all-clear 'Customer Information Compliance Statement' when it's due. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)
Guide to the TCP Code Unit Pricing Rules
Guide to the TCP Code Unit Pricing Rules
An expert guide to the TCP Code's Unit Pricing Rules: What kinds of plans they apply to ... What kinds of advertising they apply to ... What the 'unit prices' are and how to calculate them ... How to present them in your advertising ... And special cases you need to know about. (GST will be added at the checkout.)
TCP Code CIS Guide
TCP Code CIS Guide
From 1 March 2013, every telco Offer must have a Critical Information Summary. Here are all the rules, on a single page, in a handy diagram. Don't wade through the Code trying to figure out the CIS rules. Absorb them in a couple of minutes with this visual guide. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)
Website Info - Hardware Warranties
Website Info - Hardware Warranties
The TCP Code requires a telco that supplies hardware to publish website information about applicable warranties and the Australian Consumer Law consumer guarantees. This guide tells you exactly what you need to know and do to comply. (GST will be added at the checkout.)
Usage Notifications Guide
Usage Notifications Guide
This guide clearly explains exactly what plans and customers require 50% / 85% / 100% usage notifications, and what plans and customers don't. And it will help you comply when the requirement does apply. (GST will be added at the checkout.)
Guide to the Mobile Roaming Industry Standard
Guide to the Mobile Roaming Industry Standard
The Telecommunications (International Mobile Roaming) Industry Standard 2013 is a companion regulation to the TCP Code and beefs up consumer protection around international mobile roaming. This expert guide helps resellers to understand and comply with the Standard's first tranche of requirements, that kick in from 27 September 2013, (GST will be added at the checkout.)
Summary Guide to the Mobile Roaming Industry Code
Summary Guide to the Mobile Roaming Industry Code
This is a 2 page summary of the requirements of the Telecommunications (International Mobile Roaming) Industry Standard 2013 that apply to mobile resellers from 27 September 2013. It's a precis of our detailed guide on the Industry Standard. (GST will be added at the checkout.)
TCP Code - Chapter By Chapter - All chapters
TCP Code - Chapter By Chapter - All chapters
Don't wade through 102 pages of TCP Code if all you need is to understand the Billing rules, or the Customer Transfer rules, etc. This unofficial version of the Code is ideal for training purposes. Each chapter is self-contained (including the defined terms for that chapter) and easy to print off, without the parts you don't need. (GST will be added at the checkout.)
TCP Code - Chapter 3 - General Rules
TCP Code - Chapter 3 - General Rules
As part of Cooper Mills' 'Chapter By Chapter' series, this is an extract from the full Code, including just Chapter 3 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 4 - Consumer Sales, Service and Contracts
TCP Code - Chapter 4 - Consumer Sales, Service and Contracts
This is an extract from the full Code, including just Chapter 4 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 5 - Billing
TCP Code - Chapter 5 - Billing
This is an extract from the full Code, including just Chapter 5 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 6 - Credit and Debt Management
TCP Code - Chapter 6 - Credit and Debt Management
This is an extract from the full Code, including just Chapter 6 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 7 - Changing Suppliers
TCP Code - Chapter 7 - Changing Suppliers
This is an extract from the full Code, including just Chapter 7 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 8 - Complaint Handling
TCP Code - Chapter 8 - Complaint Handling
This is an extract from the full Code, including just Chapter 8 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 9 - Code Compliance and Monitoring
TCP Code - Chapter 9 - Code Compliance and Monitoring
This is an extract from the full Code, including just Chapter 9 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)