Category Archives: Customer Transfers

Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions

For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters.  So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading

Posted in Advertising, Billing, Code Enforcement, Complaint Handling, Credit & Debt Management, Customer Contracts, Customer Service, Customer Transfers, Sales, Selling a Telco Business, Staff Training | Leave a comment

Cooper Mills releases Chapter 7 Compliance Checklist

Chapter 7 of the 2012 TCP Code deals with the critical issue of customer transfers. What must a telco do when it wins a new customer? And what are the Code rules about buying and selling customer bases? We’ve explained … Continue reading

Posted in Customer Transfers, Staff Training | Tagged , , | Leave a comment

Dumbbell drafting: Clauses 7.12.1 and 7.12.2 not fit for purpose

It’s stunning, but two whole clauses of the TCP Code have no effect.  They are supposed to be the detailed rules that apply if a service provider changes its upstream wholesale arrangements.  But thanks to the worst piece of regulatory … Continue reading

Posted in Criticising the Code, Customer Transfers | Tagged | Leave a comment

Telcos now need customer consent to sell their business

TCPCode.com.au really doesn’t set out to find fault with the drafting of the new Telecommunications Consumer Protections Code. We just study it very carefully so we can help telcos comply. We can’t help it that careful reading reveals a lot … Continue reading

Posted in Criticising the Code, Customer Transfers | Tagged , | Leave a comment