-
-
Login status
Hello, Login to start. Not a member? Join Today!-
2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
Links
Author Archives: Peter Moon
TCP Code Compliance Plan: You need to make your call soon
The Telecommunications Consumer Protections Code requires each telco to create documentation that the TCP Code calls a ‘Compliance Plan’ by 1 March 2013. Your Compliance Attestation statement (to be filed by 1 April 2013) will have to certify that the … Continue reading
Posted in Compliance Plan
Tagged AS3806, Australian Standard, Compliance Attestation, Compliance Plan, program
Leave a comment
Critical Information Summary: ACCC slips up on start date
ACCC has released its bi-annual Small Business in Focus report, and the 2012 TCP Code gets a significant mention. But … the report wrongly advises advised that the new Critical Information Summary regime is compulsory from September 2013. All telcos … Continue reading
Posted in Critical Information Summary
Leave a comment
When is a CIS not a CIS?
Answer: When it doesn’t follow the rules in the TCP Code. The Code sets out detailed rules about the form and contents of a Critical Information Summary, and you can’t just type ‘Critical Information Summary’ at the top of a … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged advertising, CIS, Critical Information Summary, sales
Leave a comment
ACMA on the prowl re complaint handling
Australian Communications and Media Authority staff have spent December and January engaged in “environmental scanning activities targeting specific aspects of the TCP Code” with an emphasis on complaint handling . “Environmental scanning activities” includes reviewing telco websites to see if … Continue reading
Posted in Code Enforcement, Complaint Handling
Tagged ACMA, complaint handling, policy, process
Leave a comment
Complaint Handling Summary template available
The 2012 TCP Code requires a telco to have a compliant Complaint Handling Process and a document that summarises that process. There are special requirements for the Summary, too. At the Compliance Shop, we’re offering a template Summary that you … Continue reading
External Qualified Assessor FAQ
If a telco has more than 99,999 ‘services in operation’, it needs to appoint an ‘External Qualified Assessor’ to provide a ‘Statement of Independent Assessment’ that must be lodged with its ‘First Compliance Attestation’ no later than 1 April 2013. … Continue reading
What does the TCP Code require in a ‘Compliance Plan’?
The TCP Code requires every telco to have a ‘Compliance Plan’ in place by 1 March 2013. Unfortunately, it’s not entirely clear what a ‘Compliance Plan’ requires, under the Code.
Protected: Acceptable Use Policies – an ‘unlimited’ new battle front?
There is no excerpt because this is a protected post.
Posted in Backgrounders
Enter your password to view comments.
Half-time in the compliance ballgame
The new TCP Code came into force on 1 September 2012, and requires telcos to lodge a written compliance statement by 1 April 2013. That means we’re just past the half way mark towards that deadline. How’s the Code, and … Continue reading
Posted in Communications Compliance Ltd, Compliance Attestation, TIO
Tagged ACMA, Compliance Attestation, TIO
Leave a comment
Telco Plan Pricing: Ruslan Kogan highlights missed opportunity
It took entrepreneur Ruslan Kogan to make a key point about telco plan pricing – a point that the new TCP Code doesn’t pick up on. Fifty dollars does not equal $500, and it’s inherently confusing to base pricing and … Continue reading
Posted in Advertising, Criticising the Code, Unit Pricing Rules
Tagged advertising, included value, unit pricing
Leave a comment
