Tag Archives: Single price

Critical Information Summary Case Study: Australian Phone & Internet

The new Critical Information Summary can be trickier to get right than you imagine.  Randomly, we picked a CIS from Australian Phone & Internet as a case study.  There’s a lot to like, but overall the CIS isn’t compliant with … Continue reading

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Critical Information Summary: Get the order right

The TCP Code specifies a strict order for the topics in a telco’s Critical Information Summary (CIS).  And it specifies the exact headings to appear in the document.  And it specifies one particular sentence that must appear verbatim.  Make sure … Continue reading

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85% of Critical Information Summaries breach ACL

We posted earlier that we’d seen some early “Critical Information Summaries” that omitted any statement of the total minimum plan cost.  So we decided to survey via a Google search.  The results strongly indicate that telcos don’t understand that they … Continue reading

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