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Tag Archives: Critical Information Summary
When is a CIS not a CIS?
Answer: When it doesn’t follow the rules in the TCP Code. The Code sets out detailed rules about the form and contents of a Critical Information Summary, and you can’t just type ‘Critical Information Summary’ at the top of a … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged advertising, CIS, Critical Information Summary, sales
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Critical Information Summary: Don’t forget to date it
It makes sense to include a date on every Critical Information Summary. The TCP Code rules don’t require it but common sense does. Why is it so? First, you need a way to distinguish different versions of your CIS where … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged CIS, Critical Information Summary
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Critical Information Summary: More guidance
Every day, it seems more telcos are releasing a Critical Information Summary or CIS. The early adopters are to be applauded for taking a lead, even though some are making mistakes along the way. The latest CIS we’ve come across … Continue reading
Early Termination Fees: CIS statements sound legal alert
TCPCode.com.au has paid some attention this week to early instances of the ‘CIS’ or ‘Critical Information Summary’ statements that all telcos must publish for their offers by March 2013. It turns out that CIS’s sound an alert when a telco … Continue reading
85% of Critical Information Summaries breach ACL
We posted earlier that we’d seen some early “Critical Information Summaries” that omitted any statement of the total minimum plan cost. So we decided to survey via a Google search. The results strongly indicate that telcos don’t understand that they … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged ACL, CIS, Critical Information Summary, Section 48, Single price
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Critical Information Summary: Beware the trap
Critical Information Summaries are starting to appear in the wild, despite the fact that they are not mandatory until 1 March 2013. But there’s a gotcha that is already catching out some telcos. They are forgetting to include the ‘single … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged advertisements, CIS, Critical Information Summary
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Understanding ‘Offers’ under the TCP Code
There are 18 players a side on field at any one time in an Aussie Rules football game. There are 12 eggs in a dozen carton. Count them. Under the 2012 TCP Code, service providers will need to know how … Continue reading
Posted in Advertising, Critical Information Summary
Tagged CIS, Critical Information Summary, offer
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A one page guide to the new Critical Information Summary
The new ‘Critical Information Summary’ or CIS won’t be compulsory until 1 March 2013. But it’s still among the top five TCP Code issues that telcos query with us. So we’ve prepared a one page visual summary of the CIS … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged CIS, Critical Information Summary
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