Category Archives: Credit & Debt Management

Live Connected gets TCP Code warning

Posted on 24 January 2014 by Peter Moon

Telco Live Connected has scored a formal warning from ACMA for breaches of the TCP Code’s billing and credit management rules.  The mobile service provider was pinged for taking credit management action over disputed amounts and for breaching the Code’s … Continue reading →

Posted in Billing, Code Enforcement, Complaint Handling, Credit & Debt Management | Tagged , , | Leave a comment

Can you wait 10 working days before you extract direct debit payments?

Posted on 7 November 2012 by Peter Moon

It hasn't received a lot of press, but the 2012 TCP Code introduces a rule that a telco has to wait 10 working days before it extracts funds under a direct debit arrangement. It's designed to allow customers plenty of … Continue reading →

Posted in Billing, Credit & Debt Management | Tagged , , | Leave a comment

Financial Hardship Policies must comply with the TCP Code

Posted on 24 October 2012 by Peter Moon

The TCP Code demands that a telco has a Financial Hardship Policy, and lays down some specific rules about it.  Did you know you must also have a separate summary of your full Financial Hardship Policy?  And that you must … Continue reading →

Posted in Credit & Debt Management, Financial Hardship | Tagged , , | Leave a comment

The end of the $20 late payment fee?

Posted on 5 October 2012 by Peter Moon

The TCP Code prohibits arbitrary ‘credit management charges’. In other words, a telco can’t just slap a fixed late payment fee on an account ‘because we say so’. The ‘good old days’ of an arbitrary $10 or $20 or even … Continue reading →

Posted in Credit & Debt Management, Customer Contracts | Tagged , | Leave a comment

Cooper Mills releases TCP Code ‘Chapter by Chapter’ editions

Posted on 22 September 2012 by Peter Moon

For study and training purposes, it’s often much easier to break the TCP Code into its seven main chapters.  So Cooper Mills has prepared an unofficial version of the Code that separates the chapters, omits the non-essential introductory material and … Continue reading →

Posted in Advertising, Billing, Code Enforcement, Complaint Handling, Credit & Debt Management, Customer Contracts, Customer Service, Customer Transfers, Sales, Selling a Telco Business, Staff Training | Leave a comment

Bizarre TCP Code rule: Telcos must make customers pay!

Posted on 10 August 2012 by Peter Moon

It’s true … The TCP Code contains a few bonkers things, but nothing more weird than the clause that requires telcos to take action against their customers even if they don’t want to. You might have thought that a set … Continue reading →

Posted in Credit & Debt Management, Criticising the Code | Leave a comment