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2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
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- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
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Category Archives: External Compliance Assessment
External Qualified Assessor FAQ
If a telco has more than 99,999 ‘services in operation’, it needs to appoint an ‘External Qualified Assessor’ to provide a ‘Statement of Independent Assessment’ that must be lodged with its ‘First Compliance Attestation’ no later than 1 April 2013. … Continue reading
What does the TCP Code require in a ‘Compliance Plan’?
The TCP Code requires every telco to have a ‘Compliance Plan’ in place by 1 March 2013. Unfortunately, it’s not entirely clear what a ‘Compliance Plan’ requires, under the Code.
TCP Code demands particular info on telco websites
The TCP Code is studded with requirements that particular telco information must be published on websites and/or otherwise readily available to the public. In fact, when a telco lodges its ‘Compliance Attestation’ early in 2013, it will have to provide … Continue reading
TIO annual statistics point to ACMA audit trail
TIO's Annual Report has been released, together with complaints data for the year ending 30 June 2012. Logic suggests that ACMA will pay close attention to the complaints ranking in picking targets for audit and investigation action. So we can … Continue reading
Posted in Code Enforcement, External Compliance Assessment, TIO
Tagged ACMA, complaint, tcp code
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TCPCode Compliance Shop
TCPCode.com.au’s Compliance Shop is open for business. We aim to cut your costs of Code compliance with unique, specialised tools like our industry-leading Compliance Checklists, document templates and plain English Guides that don’t need a law degree to follow.
Cooper Mills releases ‘Publicly Available Information’ Checklist
It’s fairly common knowledge that, by 1 April 2013, telcos will have to lodge a ‘Compliance Attestation’ with the new authority Communications Compliance. What’s less well known is that it will have to be accompanied by a ‘Customer Information Compliance … Continue reading
Cooper Mills releases Chapter 9 Checklist
Chapter 9 of the TCP Code is all new. It creates the Code compliance and monitoring framework that is intended to give the 2012 Code the teeth that the 2007 edition lacked. It’s also the Chapter that mandates a Compliance … Continue reading
Cooper Mills releases Chapter 4 Compliance Checklist
ACMA has earmarked three chapters of the new Telecommunications Consumer Protections Code for early compliance attention. With the release of our expert checklist for Chapter 4: Consumer Sales, Service and Contracts, Cooper Mills has all three of these chapters covered. … Continue reading
Cooper Mills releases Chapter 8 Compliance Checklist
Cooper Mills has released our detailed Compliance Checklist for Chapter 8 of the 2012 TCP Code: Complaint Handling. Understanding of the high level principles of the 2012 TCP Code, and commitment to them, are essential. But that’s not enough. Want … Continue reading
Cooper Mills releases Chapter 6 Compliance Checklist
We won’t mince words here: We’ve seen some other TCP Code checklists already and they are clear as mud but less useful. That’s why we’re developing really effective checklists, starting with Chapter 6 of the TCP Code: Credit and Debt … Continue reading
