-
-
Login status
Hello, Login to start. Not a member? Join Today!-
2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
Links
Category Archives: Code Enforcement
ACMA ‘Live Connected’ warning is legally doubtful
We’ve reported on ACMA’s formal warning to mobile service provider Live Connected for breaches of the TCP Code. But we’re not at all sure that the Authority’s stated opinion on an important aspect of the law is correct.
Live Connected gets TCP Code warning
Telco Live Connected has scored a formal warning from ACMA for breaches of the TCP Code’s billing and credit management rules. The mobile service provider was pinged for taking credit management action over disputed amounts and for breaching the Code’s … Continue reading
Posted in Billing, Code Enforcement, Complaint Handling, Credit & Debt Management
Tagged billing, complaints, Direct debit
Leave a comment
ACMA delivers first ‘directions to comply’ with 2012 TCP Code CIS rules
Two Victorian telcos have drawn fire from ACMA for failing to publish Critical Information Summaries as required by the 2012 TCP Code. The Authority today announced it had issued a formal ‘direction to comply’ to each of them. A ‘direction’ … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, enforcement
Leave a comment
Still not registered with CommCom? Time to get on board
As it considers what to do with telcos that failed to lodge their 2013 TCP Code compliance documents, ACMA is very keen to be assured that providers have registered with Communications Compliance, the Code monitor that’s nicknamed CommCom. Its approach … Continue reading
ACMA fires off TCP Code ‘preliminary breach’ letters
The Australian Communications and Media Authority is notifying telcos that failed to lodge their TCP Code compliance documentation that they are subject to a ‘preliminary breach finding’. ACMA’s letters invite any submissions the telco wants to make, to be lodged … Continue reading
Posted in Code Enforcement, Compliance Attestation
Tagged CICS, Compliance Attestation
Leave a comment
ACMA fires off TCP Code warning shots
ACMA has started its TCP Code enforcement drive with a series of formal warnings, the mildest weapon in its formidable armory. The Authority is obviously testing the water, to see whether the industry will take its warnings seriously. If not, … Continue reading
Critical Information Summary: 76% of telcos fail ACMA audit … but news not all bad
In the first week of March, the Australian Communications and Media Authority carried out Critical Information Summary (CIS) audits of 50 telcos. 76% of them scored fail grades and received letters from ACMA requiring compliance. So there’s work to be … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, Critical Information Summary
Leave a comment
ACMA’s ‘CIS blitz’ is not over yet
Sixteen days after TCPCode.com.au reported that the Australian Communications and Media Authority was blitzing telcos over the new requirement for a Critical Information Summary for every ‘Offer’ they make, the authority has confirmed what we were seeing in the wild, … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, Critical Information Summary
Leave a comment
ACMA explains why Communications Compliance matters
The Australian Communications and Media Authority describes new Code monitor Communications Compliance as the industry’s way to ‘demonstrate its compliance with the TCP Code’ and warns that ‘ACMA will use its investigation and enforcement powers if participants do not comply … Continue reading
ACMA on CIS enforcement blitz
We’re seeing a high level of activity by the TCP Code enforcement team at the Australian Communications and Media Authority. Within a couple of days after it became mandatory for a telco to produce and publish a ‘Critical Information Summary’ … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, audit, CIS, Critical Information Summary, enforcement
Leave a comment
