Checklists

Detailed, thorough Checklists are a primary tool in understanding the TCP Code, assessing your compliance and addressing shortfalls.

Cooper Mills has untangled the many hundreds of Code requirements. Each expert Checklist breaks a Code chapter down into a line by line list of tick box items.  You can instantly understand what the Code requires and what needs to be done.

Checklist Product Listing

TCP Code Checklist - Chapter 5 - Billing
TCP Code Checklist - Chapter 5 - Billing
A thorough, line by line checklist of service provider obligations under Chapter 5 of the 2012 TCP Code. If you need to get your billing compliant fast, this is the tool to use. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 4 -  Consumer Sales, Service and Contracts
TCP Code Checklist - Chapter 4 - Consumer Sales, Service and Contracts
Chapter 4 has nearly 300 individual compliance requirements, and this expert checklist is the fastest and best way to identify them and assess your compliance level. It's like having an expert TCP Code auditor on staff, for a fraction of the cost. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 6 - Credit and Debt Management
TCP Code Checklist - Chapter 6 - Credit and Debt Management
We identified more than 175 compliance points within this important Chapter. You can have them at your fingertips with this detailed checklist. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Chapter 7 - Changing Suppliers
TCP Code Compliance Checklist - Chapter 7 - Changing Suppliers
This Chapter contains critical business rules about how you transfer customers in individually (ie new sales) and in bulk (ie customer base acquisitions). These are the rules around growing your business, and cashing in on your customer base with a business sale. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Chapter 8 - Complaint Handling
TCP Code Compliance Checklist - Chapter 8 - Complaint Handling
ACMA has made it clear that Complaint Handling will be a critical enforcement area. Chapter 8 contains about 350 points of compliance, and this expert Checklist is the best way to understand what changes you need to make to keep the customer, and the regulator, satisfied. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Chapter 3 - General Rules
TCP Code Compliance Checklist - Chapter 3 - General Rules
Chapter 3 is an 'umbrella' Chapter in the TCP Code. It creates general rules that apply throughout the Code. There are more than 40 individual compliance points in this relatively brief Chapter, and the Cooper Mills Compliance Checklist is the best way to come to grips with them. (GST will be added at the checkout.)
TCP Code Checklist - Chapter 9 - Code Compliance and Monitoring
TCP Code Checklist - Chapter 9 - Code Compliance and Monitoring
Chapter 9 imposes some big requirements in a few pages. It's the one that creates the obligation to build and maintain a Compliance Plan, for instance. (GST will be added at the checkout.)
TCP Code Compliance Checklist - Publicly Available Information
TCP Code Compliance Checklist - Publicly Available Information
Embedded in the Code are many requirements that specified telco information must be 'publicly available' ... usually, but not always, on your website. This Checklist will let you make sure you comply with those requirements (which mostly already apply) and be ready to lodge an all-clear 'Customer Information Compliance Statement' when it's due. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)