Training Materials

Training is one of the pillars of TCP Code compliance.  So Cooper Mills offers best of breed training materials to support your effort.

Please note that the official version of the 2012 TCP Code is always available for free download from Communications Alliance.

Training Product Listing

TCP Code - Chapter By Chapter - All chapters
TCP Code - Chapter By Chapter - All chapters
Don't wade through 102 pages of TCP Code if all you need is to understand the Billing rules, or the Customer Transfer rules, etc. This unofficial version of the Code is ideal for training purposes. Each chapter is self-contained (including the defined terms for that chapter) and easy to print off, without the parts you don't need. (GST will be added at the checkout.)
TCP Code - Chapter 3 - General Rules
TCP Code - Chapter 3 - General Rules
As part of Cooper Mills' 'Chapter By Chapter' series, this is an extract from the full Code, including just Chapter 3 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 4 - Consumer Sales, Service and Contracts
TCP Code - Chapter 4 - Consumer Sales, Service and Contracts
This is an extract from the full Code, including just Chapter 4 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 5 - Billing
TCP Code - Chapter 5 - Billing
This is an extract from the full Code, including just Chapter 5 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 6 - Credit and Debt Management
TCP Code - Chapter 6 - Credit and Debt Management
This is an extract from the full Code, including just Chapter 6 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 7 - Changing Suppliers
TCP Code - Chapter 7 - Changing Suppliers
This is an extract from the full Code, including just Chapter 7 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 8 - Complaint Handling
TCP Code - Chapter 8 - Complaint Handling
This is an extract from the full Code, including just Chapter 8 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code - Chapter 9 - Code Compliance and Monitoring
TCP Code - Chapter 9 - Code Compliance and Monitoring
This is an extract from the full Code, including just Chapter 9 and the definitions that are used within it. Use it for training purposes to focus on the requirements of a Chapter at a time. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)