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2015 Compliance Attestations due in
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Category Archives: Sales
Cooper Mills releases guides to the Mobile Roaming Industry Standard
As has been widely reported, the Australian Communications and Media Authority has registered a new Industry Standard aimed at reducing bill shock from international mobile roaming charges. Cooper Mills today released two guides to help resellers of mobile services gear … Continue reading
When is a CIS not a CIS?
Answer: When it doesn’t follow the rules in the TCP Code. The Code sets out detailed rules about the form and contents of a Critical Information Summary, and you can’t just type ‘Critical Information Summary’ at the top of a … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged advertising, CIS, Critical Information Summary, sales
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Training to beat bill shock
Talk about a shock: The TCP Code actually requires telcos to train sales staff to help customers estimate their likely usage and choose the most appropriate plan! Let’s not beat around the bush here. For most of twenty years, many … Continue reading
Posted in Advertising, Sales, Staff Training
Tagged customer service, Information, Staff Training
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Critical Information Summary: Don’t forget to date it
It makes sense to include a date on every Critical Information Summary. The TCP Code rules don’t require it but common sense does. Why is it so? First, you need a way to distinguish different versions of your CIS where … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged CIS, Critical Information Summary
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Critical Information Summary: More guidance
Every day, it seems more telcos are releasing a Critical Information Summary or CIS. The early adopters are to be applauded for taking a lead, even though some are making mistakes along the way. The latest CIS we’ve come across … Continue reading
85% of Critical Information Summaries breach ACL
We posted earlier that we’d seen some early “Critical Information Summaries” that omitted any statement of the total minimum plan cost. So we decided to survey via a Google search. The results strongly indicate that telcos don’t understand that they … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged ACL, CIS, Critical Information Summary, Section 48, Single price
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Critical Information Summary: Beware the trap
Critical Information Summaries are starting to appear in the wild, despite the fact that they are not mandatory until 1 March 2013. But there’s a gotcha that is already catching out some telcos. They are forgetting to include the ‘single … Continue reading
Posted in Advertising, Critical Information Summary, Sales
Tagged advertisements, CIS, Critical Information Summary
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Unit Pricing: How are we going to do it, people?
Unit pricing is supposed to provide a standardised way for consumers to compare value between plans. But unless the standard price data is also displayed in a standardised way, the value of unit pricing can be much diminished. A survey … Continue reading
Posted in Advertising, Sales, Unit Pricing Rules
Tagged text advertising, unit pricing
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Unit Pricing: Peter Moon comments in the AFR
With the arrival of unit pricing requirements, TCPCode.com.au editor Peter Moon has written about them in his weekly Hands On technology column in the Australian Financial Review.
Posted in Advertising, Criticising the Code, Sales, Unit Pricing Rules
Tagged advertisements, unit pricing
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Unit Pricing Rules go live
Midnight, 26 October 2012: The TCP Code’s Unit Pricing Rules are now mandatory. If you’re offering post-paid mobile plans with voice/data/SMS included $ value, or post-paid internet plans with included data, you must include certain ‘standard pricing elements’ in plan … Continue reading
Posted in Advertising, Sales, Unit Pricing Rules
Tagged advertisements, unit, unit price, unit pricing
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