Guides

Our Compliance Guides are plain English explanations of key TCP Code topics and requirements.  We design them to turn novices into experts in understanding, and being able to apply, the Code’s principles.

Guide Product Listing

Guide to the TCP Code Unit Pricing Rules
Guide to the TCP Code Unit Pricing Rules
An expert guide to the TCP Code's Unit Pricing Rules: What kinds of plans they apply to ... What kinds of advertising they apply to ... What the 'unit prices' are and how to calculate them ... How to present them in your advertising ... And special cases you need to know about. (GST will be added at the checkout.)
TCP Code CIS Guide
TCP Code CIS Guide
From 1 March 2013, every telco Offer must have a Critical Information Summary. Here are all the rules, on a single page, in a handy diagram. Don't wade through the Code trying to figure out the CIS rules. Absorb them in a couple of minutes with this visual guide. (GST will be added at the checkout.)
TCP Code Compliance Mega Pack
TCP Code Compliance Mega Pack
We've been asked for this so often that we decided to offer it as a standard product: All our compliance guides, checklists and templates to date, in a single pack at more than 25% off standard single item pricing! (GST will be added at the checkout.)
Website Info - Hardware Warranties
Website Info - Hardware Warranties
The TCP Code requires a telco that supplies hardware to publish website information about applicable warranties and the Australian Consumer Law consumer guarantees. This guide tells you exactly what you need to know and do to comply. (GST will be added at the checkout.)
Usage Notifications Guide
Usage Notifications Guide
This guide clearly explains exactly what plans and customers require 50% / 85% / 100% usage notifications, and what plans and customers don't. And it will help you comply when the requirement does apply. (GST will be added at the checkout.)
Guide to the Mobile Roaming Industry Standard
Guide to the Mobile Roaming Industry Standard
The Telecommunications (International Mobile Roaming) Industry Standard 2013 is a companion regulation to the TCP Code and beefs up consumer protection around international mobile roaming. This expert guide helps resellers to understand and comply with the Standard's first tranche of requirements, that kick in from 27 September 2013, (GST will be added at the checkout.)
Summary Guide to the Mobile Roaming Industry Code
Summary Guide to the Mobile Roaming Industry Code
This is a 2 page summary of the requirements of the Telecommunications (International Mobile Roaming) Industry Standard 2013 that apply to mobile resellers from 27 September 2013. It's a precis of our detailed guide on the Industry Standard. (GST will be added at the checkout.)