Category Archives: TIO

Half-time in the compliance ballgame

Posted on 21 December 2012 by Peter Moon

The new TCP Code came into force on 1 September 2012, and requires telcos to lodge a written compliance statement by 1 April 2013. That means we’re just past the half way mark towards that deadline. How’s the Code, and … Continue reading →

Posted in Communications Compliance Ltd, Compliance Attestation, TIO | Tagged , , | Leave a comment

TIO annual statistics point to ACMA audit trail

Posted on 29 October 2012 by Peter Moon

TIO's Annual Report has been released, together with complaints data for the year ending 30 June 2012. Logic suggests that ACMA will pay close attention to the complaints ranking in picking targets for audit and investigation action. So we can … Continue reading →

Posted in Code Enforcement, External Compliance Assessment, TIO | Tagged , , | Leave a comment

TIO gets in step with TCP Code from Monday

Posted on 28 September 2012 by Peter Moon

From Monday, 1 October 2012, the Telecommunications Industry Ombudsman will modify its processes to harmonise with the TCP Code.  It’s all part of a united front by ACMA, ACCC, Communications Alliance, Communications Compliance, ACCAN and TIO to support the TCP … Continue reading →

Posted in Complaint Handling, TIO | Tagged , , , | Leave a comment