Tag Archives: Staff Training

Training to beat bill shock

Talk about a shock:  The TCP Code actually requires telcos to train sales staff to help customers estimate their likely usage and choose the most appropriate plan! Let’s not beat around the bush here. For most of twenty years, many … Continue reading

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A One Minute Overview of the TCP Code

We’ve been asked why the Compliance Shop has only seven TCP Code chapters and corresponding checklists to download.  Correctly, a telco pointed out that there are nine chapters in the Code. The answer is that Chapter 1 contains only introductory … Continue reading

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