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2015 Compliance Attestations due in
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- Advertising
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- Communications Compliance Ltd
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- Selling a Telco Business
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- Unit Pricing Rules
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Tag Archives: Staff Training
Training to beat bill shock
Talk about a shock: The TCP Code actually requires telcos to train sales staff to help customers estimate their likely usage and choose the most appropriate plan! Let’s not beat around the bush here. For most of twenty years, many … Continue reading
Posted in Advertising, Sales, Staff Training
Tagged customer service, Information, Staff Training
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A One Minute Overview of the TCP Code
We’ve been asked why the Compliance Shop has only seven TCP Code chapters and corresponding checklists to download. Correctly, a telco pointed out that there are nine chapters in the Code. The answer is that Chapter 1 contains only introductory … Continue reading