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2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
Links
TCPCode.com.au on Twitter
- Lots of ACMA activity last week around telcos with no CIS on website ... details at http://t.co/VwSTqyTaBW 12:35:20 PM March 11, 2013 from Twitter Web Client ReplyRetweetFavorite
- We’ve just released a Critical Information Summary template to assist CSPs struggling with the content and ordering requirements. 05:46:04 AM February 27, 2013 from Tweetbot for iOS ReplyRetweetFavorite
- Many telcos are struggling to cope with the required order of the topics in the CIS rules. 06:10:36 PM February 26, 2013 from Tweetbot for iOS ReplyRetweetFavorite
Tag Archives: Staff Training
Training to beat bill shock
Talk about a shock: The TCP Code actually requires telcos to train sales staff to help customers estimate their likely usage and choose the most appropriate plan! Let’s not beat around the bush here. For most of twenty years, many … Continue reading
Posted in Advertising, Sales, Staff Training
Tagged customer service, Information, Staff Training
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A One Minute Overview of the TCP Code
We’ve been asked why the Compliance Shop has only seven TCP Code chapters and corresponding checklists to download. Correctly, a telco pointed out that there are nine chapters in the Code. The answer is that Chapter 1 contains only introductory … Continue reading
