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2015 Compliance Attestations due in
Topics
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- Criticising the Code
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Author Archives: Peter Moon
Comms Alliance submits revised TCP Code
Communications Alliance yesterday submitted a revised version of the 2012 TCP Code, seeking approval from the Australian Communications and Media Authority. Naturally, tcpcode.com.au will give service providers the best available support in understanding and implementing any changes that ACMA approves.
Posted in Backgrounders
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ACMA ‘Live Connected’ warning is legally doubtful
We’ve reported on ACMA’s formal warning to mobile service provider Live Connected for breaches of the TCP Code. But we’re not at all sure that the Authority’s stated opinion on an important aspect of the law is correct.
Live Connected gets TCP Code warning
Telco Live Connected has scored a formal warning from ACMA for breaches of the TCP Code’s billing and credit management rules. The mobile service provider was pinged for taking credit management action over disputed amounts and for breaching the Code’s … Continue reading
Posted in Billing, Code Enforcement, Complaint Handling, Credit & Debt Management
Tagged billing, complaints, Direct debit
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ACMA delivers first ‘directions to comply’ with 2012 TCP Code CIS rules
Two Victorian telcos have drawn fire from ACMA for failing to publish Critical Information Summaries as required by the 2012 TCP Code. The Authority today announced it had issued a formal ‘direction to comply’ to each of them. A ‘direction’ … Continue reading
Posted in Code Enforcement, Critical Information Summary
Tagged ACMA, CIS, enforcement
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Roaming Industry Standard requires new ‘Roaming Info Pack’
From 27 September 2013, the Telecommunications (International Mobile Roaming) Industry Standard 2013 requires mobile resellers to either (A) SMS international pricing and opt-out information to customers who go offshore or (B) give customers an info pack about international roaming. Since … Continue reading
Cooper Mills releases guides to the Mobile Roaming Industry Standard
As has been widely reported, the Australian Communications and Media Authority has registered a new Industry Standard aimed at reducing bill shock from international mobile roaming charges. Cooper Mills today released two guides to help resellers of mobile services gear … Continue reading
Every Offer needs a CIS, but what’s an Offer?
It’s a good question, in some cases without a clear answer. When does a telco have to provide a Critical Information Summary? We’ll explore the issues in this article, and offer some opinions about how the Code works in this … Continue reading
Posted in Advertising, Critical Information Summary
Tagged CIS, Critical Information Summary, offer
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Still not registered with CommCom? Time to get on board
As it considers what to do with telcos that failed to lodge their 2013 TCP Code compliance documents, ACMA is very keen to be assured that providers have registered with Communications Compliance, the Code monitor that’s nicknamed CommCom. Its approach … Continue reading
ACMA fires off TCP Code ‘preliminary breach’ letters
The Australian Communications and Media Authority is notifying telcos that failed to lodge their TCP Code compliance documentation that they are subject to a ‘preliminary breach finding’. ACMA’s letters invite any submissions the telco wants to make, to be lodged … Continue reading
Posted in Code Enforcement, Compliance Attestation
Tagged CICS, Compliance Attestation
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TCP Code: Parliament likely to open the door to amendment
Last Thursday, the Senate’s Environment and Communications Legislation Committee gave a green light to the Telecommunications Legislation Amendment (Consumer Protection) Bill 2013 (TLACP Bill) that was introduced into Parliament back in March. The TLACP Bill would tweak the Do Not … Continue reading
