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2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
- Billing
- Code Enforcement
- Communications Compliance Ltd
- Complaint Handling
- Compliance Attestation
- Compliance Plan
- Credit & Debt Management
- Critical Information Summary
- Criticising the Code
- Customer Contracts
- Customer Information Compliance Statement
- Customer Service
- Customer Transfers
- External Compliance Assessment
- Financial Hardship
- International Roaming
- Sales
- Selling a Telco Business
- Staff Training
- TIO
- Unfair Contract Terms
- Unit Pricing Rules
- Usage Notifications
Links
Tag Archives: customer service
Training to beat bill shock
Talk about a shock: The TCP Code actually requires telcos to train sales staff to help customers estimate their likely usage and choose the most appropriate plan! Let’s not beat around the bush here. For most of twenty years, many … Continue reading
Posted in Advertising, Sales, Staff Training
Tagged customer service, Information, Staff Training
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Customer Representative Template … free for members
Every TCP Code customer is entitled to appoint a representative to deal with their telco. It might be a company that wants a particular staff member to control their account, or an elderly customer who wants their daughter or son … Continue reading
