Tag Archives: ACMA

ACMA delivers first ‘directions to comply’ with 2012 TCP Code CIS rules

Posted on 8 July 2013 by Peter Moon

Two Victorian telcos have drawn fire from ACMA for failing to publish Critical Information Summaries as required by the 2012 TCP Code.  The Authority today announced it had issued a formal ‘direction to comply’ to each of them. A ‘direction’ … Continue reading →

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Roaming Industry Standard requires new ‘Roaming Info Pack’

Posted on 4 July 2013 by Peter Moon

From 27 September 2013, the Telecommunications (International Mobile Roaming) Industry Standard 2013 requires mobile resellers to either (A) SMS international pricing and opt-out information to customers who go offshore or (B) give customers an info pack about international roaming.  Since … Continue reading →

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Cooper Mills releases guides to the Mobile Roaming Industry Standard

Posted on 3 July 2013 by Peter Moon

As has been widely reported, the Australian Communications and Media Authority has registered a new Industry Standard aimed at reducing bill shock from international mobile roaming charges.  Cooper Mills today released two guides to help resellers of mobile services gear … Continue reading →

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Still not registered with CommCom? Time to get on board

Posted on 28 June 2013 by Peter Moon

As it considers what to do with telcos that failed to lodge their 2013 TCP Code compliance documents, ACMA is very keen to be assured that providers have registered with Communications Compliance, the Code monitor that’s nicknamed CommCom. Its approach … Continue reading →

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No, the TCP Code 2012 isn’t ‘finished’

Posted on 15 May 2013 by Peter Moon

A telco executive remarked to us this week that she was ‘glad that the TCP Code is finished.’  We know what she meant:  the race to the line to get a 2013 Attestation Statement was over.  But the Code goes … Continue reading →

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Critical Information Summary: 76% of telcos fail ACMA audit … but news not all bad

Posted on 28 March 2013 by Peter Moon

In the first week of March, the Australian Communications and Media Authority carried out Critical Information Summary (CIS) audits of 50 telcos.  76% of them scored fail grades and  received letters from ACMA requiring compliance.  So there’s work to be … Continue reading →

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ACMA’s ‘CIS blitz’ is not over yet

Posted on 27 March 2013 by Peter Moon

Sixteen days after TCPCode.com.au reported that the Australian Communications and Media Authority was blitzing telcos over the new requirement for a Critical Information Summary for every ‘Offer’ they make, the authority has confirmed what we were seeing in the wild, … Continue reading →

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ACMA on CIS enforcement blitz

Posted on 11 March 2013 by Peter Moon

We’re seeing a high level of activity by the TCP Code enforcement team at the Australian Communications and Media Authority.  Within a couple of days after it became mandatory for a telco to produce and publish a ‘Critical Information Summary’ … Continue reading →

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TCP Code enforcement: CommCom, ACMA detail timelines

Posted on 11 February 2013 by Peter Moon

The TCP Code calls on Code compliance monitor Communications Compliance to establish TCP Code enforcement arrangements for cooperation with other compliance stakeholders, including ACMA,  Last week, CommCom and ACMA exchanged a Memorandum of Understanding that describes how the two organisations … Continue reading →

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ACMA on the prowl re complaint handling

Posted on 21 January 2013 by Peter Moon

Australian Communications and Media Authority staff have spent December and January engaged in “environmental scanning activities targeting specific aspects of the TCP Code” with an emphasis on complaint handling . “Environmental scanning activities” includes reviewing telco websites to see if … Continue reading →

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