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Tag Archives: unfair contract terms
Unfair contract terms: TCP Code raises, and lowers, the stakes
The TCP Code and the Australian Consumer Law both deal with unfair contract terms in standard form consumer contracts. In one way, the Code raises the stakes for telcos that include unfair terms in their standard contracts. But in other … Continue reading
Posted in Unfair Contract Terms
Tagged ACCC, ACL, australian consumer law, unfair contract terms
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Unfair contract terms: No court decree required
We’ve been looking at the topic of unfair contract terms in standard form consumer contracts, following ACCC’s challenge to telcos (and other industries) to delete them from their agreements. In this post, we de-bunk the myth that unfair contract terms … Continue reading
Unfair contract terms: It’s unfairness, not percentages, that counts
In response to ACCC’s line-in-the-sand report on unfair contract terms in standard form consumer contracts, TCPCode.com.au has explained why it’s words, not actions, that will attract ACCC’s attention in 2013. Now, we’ll explain why it’s unfairness, not the percentage of … Continue reading
Unfair contract terms: It’s words, not actions, that count
As we’ve noted, the TCP Code bans unfair terms in standard form consumer contracts, and so does the Australian Consumer Law. It’s important to understand that you can’t justify or remedy an unfair term by saying, ‘We never/hardly ever use … Continue reading
Posted in Unfair Contract Terms
Tagged ACCC, ACL, australian consumer law, unfair contract terms
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Early Termination Fees: CIS statements sound legal alert
TCPCode.com.au has paid some attention this week to early instances of the ‘CIS’ or ‘Critical Information Summary’ statements that all telcos must publish for their offers by March 2013. It turns out that CIS’s sound an alert when a telco … Continue reading
Small business loses unfair contract terms protection
Mostly, the 2012 TCP Code offers stronger customer protections than its 2007 predecessor. One notable exception is the rules against unfair terms in telco contracts. In the old Code, they applied in favour of both personal/residential customers and small business … Continue reading
Posted in Criticising the Code, Customer Contracts
Tagged small business, unfair contract terms
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