Tag Archives: compliance

Complaints Analysis: Have you completed your TCP Code QCA?

Posted on 9 December 2012 by Peter Moon

By last 1 December, every Australian telco should have completed its first QCA under the 2012 TCP Code. If you don’t know what we’re talking about…

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Memo to telcos: TCP Code applies to small business customers

Posted on 3 December 2012 by Peter Moon

The Telecommunications Consumer Protections Code probably isn’t a very good name for the new law.  It makes it sound like it only applies to B2C telco contracts.  In fact, almost the whole of the TCP Code applies to many B2B … Continue reading →

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Internode goes first with Critical Information Summary

Posted on 3 September 2012 by Peter Moon

Even though it won’t be compulsory for service providers to publish Critical Information Summaries until 1 March 2013, iiNet’s Internode division has released the first CIS we’ve seen in the wild. We’re certainly not going to get picky about this. … Continue reading →

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Day 3: Get a copy of the TCP Code

Posted on 13 July 2012 by Peter Moon

If you don’t already have a copy of the 2012 TCP Code that will launch on 1 September 2012, now’s the time. We don’t recommend that you try to read it cover to cover right away.  It’s too long and … Continue reading →

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Collect your Compliance Calendar

Posted on 11 July 2012 by Peter Moon

The 2012 TCP Code is heavily date-driven.  Initially, different parts come into force at different times, with some as soon as 1 September 2012 and others as distant as 1 September 2014. In between, there are plenty of other key … Continue reading →

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Welcome to TCPCode.com.au

Posted on 23 June 2012 by Peter Moon

After a couple of years of gestation, a new Telecommunications Consumer Protections Code is just around the corner.  As at 1011 July 2012, think ‘dayshours’ not ‘weeksdays’. Make no mistake, this Code will make a big difference to the way … Continue reading →

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