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2015 Compliance Attestations due in
Topics
- Advertising
- Backgrounders
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- Communications Compliance Ltd
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- Compliance Attestation
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- Critical Information Summary
- Criticising the Code
- Customer Contracts
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- Customer Service
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Author Archives: Peter Moon
Telecommunications Consumer Protections Code FAQ
Suddenly people have lots of questions about the Telecommunications Consumer Protections Code and how it works. So we’ve added an FAQ section to the site. Initially we’ll be focusing on the Critical Information Summary rules. The FAQ will grow organically … Continue reading
Critical Information Summary: read ACMA article with care
The Australian Communications and Media Authority has, as you’d expect, posted a news item on its website about the TCP Code rules that came into force on 1 March 2013. The post is a good example of something that is … Continue reading
Posted in Billing, Critical Information Summary
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Critical Information Summary: Don’t rely on the copier
There’s a time-honoured tradition in telco retailing: if you need a legal document, copy one from somebody else’s website. It’s never the right thing to do but, as a way to create a Critical Information Summary under the TCP Code, … Continue reading
Posted in Critical Information Summary
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Small telcos can sidestep usage notification rules
For small telcos, one of the TCP Code’s greatest challenges is the ‘usage notification’ rules for included value plans and post-paid broadband services with included data allowances. In fact, the Code developers were so aware that the rules would be … Continue reading
Critical Information Summary Case Study: Australian Phone & Internet
The new Critical Information Summary can be trickier to get right than you imagine. Randomly, we picked a CIS from Australian Phone & Internet as a case study. There’s a lot to like, but overall the CIS isn’t compliant with … Continue reading
Communications Compliance releases CICS template
Telcos that have registered with TCP Code monitor Communications Compliance via its website can now download a template for the Customer Information Compliance Statement (CICS) that the TCP Code requires to be lodged by 1 April 2013, and annually thereafter. … Continue reading
Have you received your Comms Compliance welcome letter?
By now, every telco that is subject to the Telecommunications Consumer Protections Code should have received a ‘welcome letter’ from the new Code monitor Communications Compliance Limited. If yours hasn’t yet arrived, TCPCode com.au suggests that you contact Comms Compliance … Continue reading
Critical Information Summary: Get the order right
The TCP Code specifies a strict order for the topics in a telco’s Critical Information Summary (CIS). And it specifies the exact headings to appear in the document. And it specifies one particular sentence that must appear verbatim. Make sure … Continue reading
Posted in Advertising, Critical Information Summary
Tagged ACL, CIS, Critical Information Summary, Single price
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Communications Compliance website goes live
Communications Compliance, the new TCP Code monitor, has gone live on the web. The newly launched site contains background material about CommCom (as it’s coming to be known) and its personnel, the TCP Code itself and the documents telcos will … Continue reading
Posted in Communications Compliance Ltd
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TCP Code enforcement: CommCom, ACMA detail timelines
The TCP Code calls on Code compliance monitor Communications Compliance to establish TCP Code enforcement arrangements for cooperation with other compliance stakeholders, including ACMA, Last week, CommCom and ACMA exchanged a Memorandum of Understanding that describes how the two organisations … Continue reading
